Frequently Asked Questions and Policies

Get answers to all your questions regarding our Hamburg train rides below. 

  • Chevron down Is the train heated?
  • The caboose, snack bar, and coach car all have heating. The open air cars do not have heating.

  • Chevron down Are there bathrooms on the train?
  • Yes, there is a bathroom in the coach car and one in the caboose for passengers to use.

  • Chevron down What time should I arrive?
  • We ask passengers to arrive 30 minutes before departure time of their ride.

  • Chevron down Is the train handicap accessible?
  • Due to age of the cars we have limited handicap capabilities. Please contact us for more details.

  • Chevron down Can I use the train for a personal event?
  • We do charters for personal events, business events, school reunions, and much more. Please contact Ray Kolasa at (330) 705-0028 or email us for availability and rates!

  • Chevron down What if I miss the train?
  • If you have already purchased tickets and miss your departure, we can put you on standby for the next available departure. However, if the train is sold out, the tickets are non-refundable but may be exchanged for another date based on availability. If you miss the train for a special event, tickets cannot be refunded but can be transferred to another comparable event.

  • Chevron down What should I wear?
  • Please dress comfortably. During steam engine rides we encourage passengers not to wear white due to soot and cinders from the engine.

  • Chevron down Can I bring my own food or beverages on the train?
  • No, unfortunately outside food and beverages are not permitted on the train, unless due to dietary restrictions.

  • Chevron down Is there parking at the station?
  • Parking is free and located adjacent to our boarding area.

  • Chevron down Are pets allowed on the train?
  • No, pets are not permitted on the train. In compliance with the Americans with Disabilities Act (ADA), BC&J does permit service dogs. All service dogs must have registration tags.

  • Chevron down What forms of payment are accepted on the train and for purchasing tickets?
  • We accept cash and all major credit cards. We cannot accept personal checks.

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